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Scrip to assign user

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$RT::Handle->BeginTransaction;
 
my $old_owner_id = $self->TicketObj->_Value('Owner');
$RT::Logger->debug(qq{EJR-SetOwner: old owner is "$old_owner_id".});
 
my $subject = $self->TicketObj->Subject;
if ($subject =~ s{A (w+):? s+ (?:FW|RE): s* }{}ix )
{
    my $new_owner_name = $1;
    $RT::Logger->debug(qq{EJR-SetOwner: new owner name is "$new_owner_name".});
 
    my $new_owner_obj = RT::User->new($self->CurrentUser);
    $new_owner_obj->Load($new_owner_name);
    my $new_owner_id = $new_owner_obj->Id or do
    {
        $RT::Logger->error(qq{EJR-SetOwner: Cannot load User "$new_owner_name".});
        $RT::Handle->Rollback;
        return (0, qq{User "$new_owner_name" does not exist.});
    };
    $RT::Logger->debug(qq{EJR-SetOwner: User id for $new_owner_name is $new_owner_id.});
 
    # Set the new owner
    my ($rv,$msg) = $self->TicketObj->_Set(Field => 'Owner',
                                           Value => $new_owner_id,
                                           RecordTransaction => 0,
                                           CheckACL => 0);
    unless ($rv)
    {
        $RT::Logger->error(qq{Cannot assign ticket to "$new_owner_name": $msg});
        $RT::Handle->Rollback;
        return (0, qq{Cannot assign ticket to "$new_owner_name": $msg});
    }
    my $oid = $self->TicketObj->Owner;
    $RT::Logger->debug(qq{EJR-SetOwner: Assigned owner ($oid).});
 
    # Change the subject line
    ($rv,$msg) = $self->TicketObj->_Set(Field => 'Subject',
                                        Value => $subject,
                                        RecordTransaction => 0,
                                        CheckACL => 0);
    unless ($rv)
    {
        $RT::Logger->warning(qq{Cannot change ticket subject to "$subject": $msg});
        $RT::Handle->Rollback;
        return (0, 'Cannot change ticket subject');
    }
    $RT::Handle->Commit;
    $RT::Logger->debug(qq{EJR-SetOwner: Assigned subject.});
}
else
{
    $RT::Logger->error(qq{Cannot parse ticket subject "$subject"});
    $RT::Handle->Rollback;
    return (0, 'Cannot parse ticket subject');
}
$RT::Logger->debug(qq{EJR-SetOwner: Success, apparently.});
return 1;

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